UnionJackpots Casino Terms and Conditions
These Terms and Conditions describe the rules that apply when you use the UnionJackpots platform. They explain the relationship between us and our users, the obligations that apply to account holders, and the way we operate promotions, payments and dispute handling. By registering or using our services you accept these terms, any applicable promotional conditions and any changes we publish on the site.
Account responsibilities
Users are responsible for keeping their account details accurate and secure. You must keep your login information confidential and notify us immediately if you suspect unauthorised access. Each player may hold only one account unless we agree otherwise in writing. We may suspend, limit or close accounts where we reasonably suspect breach of these terms, fraud, abuse or any activity intended to circumvent limits or checks.
Verification and identity checks
We may require identity and payment-method verification before allowing withdrawals or at other times to comply with our policies. Requests for documents are mandatory and must be provided within a reasonable period. Failure to supply requested documents may result in withdrawal delays, account restrictions or closure.
Eligibility requirements
To use our services you must be at least 18 years old and able to enter into a binding agreement under applicable law. Access may be restricted in certain jurisdictions; if you are located in a restricted territory you must not register or play. We will not knowingly accept customers from locations where the service is prohibited.
Acceptable platform use
Our games and services must not be used for unlawful activity, money laundering, fraud or any attempt to manipulate outcomes. You must not use automated systems to access the platform, attempt to tamper with software, or share accounts. We reserve the right to investigate suspicious behaviour and to take appropriate action, including withholding winnings where we have reasonable grounds.
General bonus and promotion rules
Promotions are subject to specific terms which accompany each offer and form part of these Terms and Conditions. Bonus funds and free spins are subject to wagering, game weighting and bet limits that will be shown on the promotion page or in your account. We separate bonus balance from cash balance where applicable and will apply promotional rules at the time of activation. We may modify or withdraw promotions and refuse to pay bonus-related funds where terms are breached.
Deposits and withdrawals
We accept a range of payment methods including major cards, e-wallets and selected crypto options. Minimum deposit and withdrawal values are displayed in the cashier - minimums are typically from £20. Withdrawals are subject to verification and may be processed to the original payment method where possible. Processing times and fees depend on the chosen method and will be indicated at the point of withdrawal.
Dispute resolution
If you have a complaint please contact our support team via your account or by email at [email protected]. We aim to resolve disputes promptly and fairly. If we cannot reach agreement, you may have access to independent dispute resolution depending on your jurisdiction and the services in question.
Updates to terms and conditions
We may amend these terms from time to time to reflect changes in our service, legal requirements or operational needs. Material changes will be published on the site and, where appropriate, notified to you. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.