User Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you use UnionJackpots. We take your privacy seriously and describe below the types of data we process, why we process it, who we may share it with and the choices you have about your information.
Types of data we collect
We collect several categories of information to provide and improve our services, comply with legal obligations and keep your account secure. This includes personal data, technical data and transactional data.
Personal data
Personal data includes information you provide when registering or verifying your account, such as your full name, date of birth, address, email address and telephone number. We also collect identity documents and verification details where required for checks, plus any correspondence you send to our support team.
Technical data
Technical data covers device and connection information, including IP address, device identifiers, browser and operating system, screen size and language settings. We use cookies and similar tracking technologies to remember preferences, enable security features and measure how our site is used.
Transactional data
Transactional data relates to your activity with us. This includes deposits and withdrawals, payment method identifiers, wager and game history, account balance changes and any bonuses applied. We do not store full card numbers; payment details are handled by our payment providers.
How we use your information
We use your information to operate your account, process payments, handle withdrawals, provide customer support and detect and prevent fraud and money laundering. We also use data to comply with legal obligations, to maintain responsible gambling measures and to improve the service, such as analysing site use and performance.
Data protection practices
We store personal data on secure servers and apply technical and organisational measures to protect it, including encryption where appropriate and access controls. Only authorised staff and service providers who need the information to perform their role have access. We retain personal data only as long as necessary to fulfil the purposes described or to meet legal obligations.
Cookies and tracking technologies
We use essential cookies required for the site to function, analytics cookies to understand how the site is used and optional marketing cookies to show relevant offers where you have given consent. You can manage your cookie preferences via your browser or through our cookie settings on the site.
User rights
You have rights in relation to your personal data, including the right to access, correct or delete information, to restrict or object to processing, and to withdraw consent where processing is based on consent. You may also request a portable copy of your data. To exercise these rights use your account settings or contact our support team.
Access, correction and deletion of data
Requests to access, correct or delete personal data can be made through your account, or by contacting [email protected]. We will verify your identity before responding and will deal with requests in line with applicable law.
Information sharing and third parties
We share information with service providers that support our operations, such as payment processors, identity verification services, analytics providers and fraud prevention agencies. We may also disclose information to comply with legal obligations or to protect our rights. Third parties are required to keep your data secure and only use it for the purposes we specify.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. We will publish the updated policy on the site and, where appropriate, notify you through your account or by other reasonable means.