Responsible Gambling at UnionJackpots Casino
At UnionJackpots we take responsible gambling seriously. We want everyone to enjoy playing in a safe, controlled way, so we provide tools and guidance to help you manage your activity. If you ever feel gambling is becoming a problem, please take steps to protect yourself and contact support for help.
Our player protection principles
We design our site with player safety in mind. We require players to be 18 or over and may ask for identity verification before withdrawals. We promote safer play by offering account controls, clear information about risks, and easy access to help resources. Our aim is to make it straightforward for you to set sensible limits and take breaks when needed.
Activity-control tools
You can use a range of control options in your account to manage how you play. Available tools include deposit limits, loss limits, and time controls. These are found in the Responsible Gambling or Account section and can be adjusted by you at any time.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you put into your account. Limits can be increased or decreased in your profile, subject to any waiting periods we apply for safety. If you need help setting a limit, contact our support team via your account.
Loss limits
Loss limits help cap how much you can lose over a chosen period. You can set these alongside deposit limits to reduce financial risk. Exact limit ranges and how they apply are shown when you set them in your account.
Time limits
Session reminders and play-time limits help you keep track of how long you spend playing. Use account breaks to pause play for a short period if you want a temporary break from gambling.
Self-exclusion
If you need a longer break, self-exclusion is available. You can exclude yourself for a period or request longer-term exclusion through your account. During self-exclusion you will be blocked from playing and from marketing communications where applicable.
Signs of problematic behaviour
- Spending more than you can afford
- Chasing losses or increasing stakes after losses
- Neglecting work, family or daily responsibilities
- Borrowing money to gamble
- Feeling anxious or distressed about gambling
Practical tips for staying in control
- Set and stick to deposit and loss limits
- Use session time limits and take regular breaks
- Only gamble with money you can afford to lose
- Avoid gambling when tired or under stress
- Talk to someone you trust if gambling is affecting you
Professional help and support organisations
If you need additional support, organisations such as GamCare, BeGambleAware and Gamblers Anonymous can provide confidential advice and treatment options. You can also contact our support team through your account for guidance on controls and self-exclusion.