Contact Our Team
Need help? Our support team is ready to assist with account questions, verification and withdrawals, payment methods, technical issues or general feedback about slots, live casino and other sections. We can guide you through active promotions, welcome bonuses and free spins, or help with responsible play. Contact us any time via email, phone or live chat for a quick, practical response tailored to UK players.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account, verification, withdrawals) |
| General enquiries | [email protected] (site, promotions) |
| Affiliate enquiries | [email protected] (partner programme) |
| Phone | +44 20 7946 1830 (voice & SMS) |
| Working hours | Mon–Fri, 09:00–18:00 (UK time) |
Live chat is available in-site for quick help with deposits, withdrawals or technical faults. Expect a prompt response during working hours; outside those times we respond by email within one business day.
Contact Us by Email
Email is the preferred contact method for detailed requests, account-related issues, or situations requiring documents or explanations. Please send enquiries to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing full information helps us process your request more quickly and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries receive a reply within one business day. Simple requests are often handled the same day, while more complex cases, such as verification checks or payment investigations, can take longer depending on their nature and any documents required. We’ll keep you updated throughout the process.
Feedback
Help us improve UnionJackpots by sharing your feedback, suggestions or ideas. We read every message and use feedback to refine features, fixes and promotions so the site works better for players in the UK. Tell us what you like, what to change or new features you want and we’ll review every submission carefully to improve your experience.